Privacy Policy

Effective Date: January 1, 2021

At Mountain Mobile Detailing ("we," "us," "our"), we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information, including the use of mass communications through our CRM (Customer Relationship Management) system. By using our mobile detailing services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information to provide you with our mobile detailing services:

Contact Information: Name, email address, phone number, mailing address
Service Details: Vehicle information (make, model, year), service preferences, and any specific service requests
Payment Information: Credit card or payment method details (through secure payment processors)
Usage Data: Information related to your interactions with our website or app, such as browsing behavior and service booking history

We may collect this information when you:

Book an appointment online or through our mobile app
Interact with us via phone, email, or in person
Subscribe to newsletters, offers, or promotional content

2. How We Use Your Information

We use your information for the following purposes:

To Provide Services: To process service bookings, confirm appointments, and deliver the mobile detailing services you request.
Customer Support: To respond to your inquiries, provide customer support, and resolve any service-related issues.
Marketing and Promotions: With your consent, we may send promotional emails, SMS messages, or other marketing communications via our CRM system. This includes updates on new services, special offers, and loyalty rewards.
CRM Communications: We use our CRM platform to send bulk communications such as appointment reminders, feedback requests, service updates, and special promotions to customers who have opted in.
Improvement of Services: To analyze data and improve the quality and efficiency of our services, website, and mobile app.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our CRM system is secure, and we use encryption protocols for sensitive data such as payment information.

However, no system is 100% secure, and we cannot guarantee absolute security. It is your responsibility to protect any personal login information and passwords.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with:

Service Providers: Trusted third-party companies that help us provide services, such as payment processors, CRM providers, and marketing platforms.
Legal Requirements: If required by law, we may disclose your information to comply with a legal obligation or to protect our rights or property.

5. CRM and Mass Communications

To facilitate mass communications, we use a CRM system to send messages to customers who have opted in to receive communications. These messages may include:

Appointment confirmations and reminders
Service updates or delays
Marketing offers, promotions, and discounts
Customer surveys or feedback requests

You have the option to opt-out of these communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly at [insert contact email or phone number]. If you unsubscribe, you will no longer receive promotional messages, but we may still contact you for service-related purposes.

6. Your Choices and Rights

Access and Correction: You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
Opt-Out: You can choose to stop receiving marketing communications at any time by unsubscribing through our CRM system or by contacting us directly.
Data Retention: We retain your personal data for as long as needed to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
Deletion: You may request the deletion of your personal data by contacting us. Please note that some information may be retained for legal or operational reasons.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, how we handle your information, or wish to exercise your privacy rights, please contact us at:

[Your Business Name]
[Your Business Address]
Phone: [Insert Phone Number]
Email: [Insert Email Address

Contact Us*